Shelby D Fqr

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Verified Reviewer
| map-marker Amarillo, Texas

Request receipt of payment

Just need an email receipt for Lake Meredith Lifehouse Church. Here is our churches account identification number ID: 75636
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Wes E Dzh

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Verified Reviewer
| map-marker New York, New York

Purchase Backblaze.

I need to discuss the status of my current account and resolve a recent episode where I could not access my current account to reclaim and restore my PCs files.
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User's recommendation: I don’t have one yet.

michael h Frp

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Verified Reviewer
| map-marker Wickenburg, Arizona

Cancel and refund my account

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To whom it may concern: I no longer use backblaze and haven't used it for some time. You just charged my account again and I do not want it. please issue me a refund. The account is set up under my wife name. Joyce.hoback@***.net.
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User's recommendation: They refunded my account with no issues

Anonymous
map-marker Sault Sainte Marie, Ontario

I need to cancel and my charge teversed asap

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I've been a backblaze member for years. Unfortunately, right now. I can't afford it and I need my charge reversed as soon as possible
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User's recommendation: this is a good company that backs up your computer and external hard drives

Anonymous
map-marker Kearney, Nebraska

All is well. Great support call.

I need help getting my Backblaze account back up on my computer. I was a reseller not sure if I still have that status.
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User's recommendation: All is good

Richard S Rpf

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Verified Reviewer
| map-marker New York, New York

Not Customer Friendly

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Backblaze is not so easy to download. Impossible to reach customer service. And responses (a day later) are not helpful. It was just a horrible experience. I have never been so irritated as with this company. And Im in the industry. In essence, dont use their software.
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User's recommendation: Don’t use them. Even in this review I’m forced to add more words before I can proceed.

Anonymous
map-marker New York, New York

Backing up

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No help whatsoever. Tomorrow I will block payments via Chase and write a scathing review. Just impossible to deal with.
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Marcela Aad
map-marker San Jose, California

I need to know which authenticator app you use to reset my password

I need to know theAuthenticator app you use to reset my passwords. I have tried my google authenticator app and but my 6 digit codes dont work. Please help me get done. Thank you
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Thara Mls

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Verified Reviewer
| map-marker Redding, California

Ypdate payment method

This # was a voice mailbox that told me to go to their website for customer service by email or chat. I want to speak with a person directly.
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User's recommendation: Don’t use Backblaze

BRUCE L Leh
map-marker Plainfield, Illinois

Cancel service

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The most horrible customer service ever. I am trying to cancel service and they are unresponsive horrible customer service.
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Loss:
$50

Preferred solution: Full refund

Anonymous
map-marker Pueblo, Colorado

All is great except ability to talk with some in person . I need a call back please

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We just sent you the WRONG box for a refund and we need to get the one we sent you by mistake ... we mixed up the labels ... PLEASE call or text today Tuesday ASAP
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Fredrica C

BackBlaze has not backed up my computer for 80 days and support is non-existent.

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The Error message read disabled after I updated my computer. I am on auto-pay monthly service charges. Email is the only way to contact BB support. Often there is no response or the only reply is a form letter acknowledgment of my request with no follow up. Any support is email irrelevant. Chat is worthless. Corporate office will not take a support call.
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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Use another online backup data service.

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